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Writer's pictureGeraldine C.

Heat Pump Maintenance for Optimal Performance

Ensuring your heat pump is well-maintained is essential for comfort and energy efficiency. Whether battling the chilly winters or enjoying the comfort of cool, dry air on a hot summer’s day,, your heat pump is crucial in keeping your indoor environment cosy and clean. For years, OneAir has installed, serviced and repaired thousands of heat pumps, and provided better air quality and comfort to all customers. This comprehensive guide draws on the experience we have gained and outlines a few of the  steps necessary to maintain your heat pump for optimal performance, ensuring it runs efficiently and lasts longer.


Regular Maintenance Tasks / DIY Maintenance Tips for Homeowners

While some maintenance tasks should be left to professionals, you can take several steps to keep your heat pump in top condition.


Check and Replace Air Filters: One of the most critical maintenance tasks is cleaning or replacing the air filters. Dirty or clogged filters can reduce airflow, forcing your heat pump to work harder and consume more energy. Check your filters for dust build up every couple of months if you use the heat pump daily and clean them as needed, typically every 3-6 months.

  • Frequency: Every 3-6 months, depending on usage and how dusty your  environment is. Pet owners should do this more frequently.

  • Why it's important: Dirty filters restrict airflow, reducing efficiency and potentially damaging the heat pump.  

  • How to do it:

    • Locate the air filters, usually under the covers of a high wall

    • Gently remove the filters and inspect for damage

    • If dirty, vacuum or wash  the filter according to the manufacturer's instructions. If broken or cracked, replacement is recommended.


Clean Outdoor Unit: The outdoor unit of your heat pump needs strong airflow to function efficiently. Ensure that the area around the unit is free from long grass, branches,  leaves, and plants. Trim any vegetation that could obstruct airflow and if you are down south. clear away snow and ice during the winter months.

  • Frequency: Twice a year, before winter and summer.

  • Why it's important: Debris and obstructions around the outdoor unit can hinder performance and potentially cause damage.  

  • How to do it:

    • Turn off the power to the unit at the isolator switch nearby.

    • Remove leaves, twigs, and other debris from around the unit.  

    • Gently clean the coils with a garden hose, avoiding high pressure.

    • Clear any obstructions from the air intake and outlet vents.


Inspect Drain Pan: Your heat pump's condensate drain can become clogged with dirt, algae, or debris. This can lead to water damage from leaks or increased humidity levels in your home. Check the drain before summer and clean it if you notice any blockages. A mixture of vinegar and water can help clear the drain.

  • Frequency: Once a year.

  • Why it's important: A clogged drain pan can lead to water leaks and damage.

  • How to do it:

  • Locate the drain pan, usually inside the indoor unit.

    • Check for any obstructions or standing water.

    • Pour fresh water through the system and make sure it is draining well outside.


Monitor Refrigerant Levels

  • Frequency: Annual professional inspection.

  • Why it's important: Low refrigerant levels can reduce efficiency and damage the compressor.

  • How to do it: This task requires specialised equipment and should be performed by a qualified HVAC technician.


Check for Unusual Noise

  • Frequency: Regularly.

  • Why it's important: Modern heat pumps are very quiet and should only emit a constant sound of blowing air. Unusual noises can indicate underlying issues that need to be addressed immediately.

  • What to do: If you hear unusual noises, such as grinding, squealing, squeaking or rattling, contact a professional for inspection.


Inspect the Coils: The coils inside your heat pump are responsible for heat transfer. Over time, they can accumulate dirt and dust, reducing their efficiency. Inspect the coils regularly and clean them if necessary. To remove dirt, you can use a soft brush or a vacuum cleaner with a brush attachment.


Check the Thermostat: Ensure your thermostat is working correctly and set to the appropriate temperature - 22 degrees . A faulty thermostat can cause your heat pump to overwork or not heat or cool your home effectively. 


Seasonal Maintenance Tips for Heat Pumps

Maintaining your heat pump is a task that takes time to complete. Seasonal maintenance is important to ensure your system is ready for the changing weather.


Pre-Winter Maintenance

Before the colder months set in, perform a thorough inspection of your heat pump. Clean the filters, check the outdoor unit, and ensure the thermostat functions correctly. Schedule a professional maintenance check to address any potential issues before they become major problems during the winter.


Winter Maintenance
  • Clear ice and snow: Regularly remove ice and snow from the outdoor unit to prevent damage.  

  • Insulate exposed pipes: Protect pipes from freezing to avoid damage and ensure proper operation.

  • Lower thermostat slightly: Reduce energy consumption without compromising comfort.


Pre-Summer Maintenance

Your heat pump should be manually toggled to cooling mode as the weather warms up. Before summer arrives, clean the coils, check the refrigerant levels, and ensure the condensate drain is clear. This will help ensure that your heat pump operates efficiently during the hotter months.


Summer Maintenance
  • Regular cleaning: Keep the outdoor unit clear of debris to optimise airflow.  

  • Check refrigerant levels: Ensure adequate refrigerant for efficient cooling.

  • Reduce indoor humidity: Use the dehumidification setting to improve comfort.


Professional Maintenance: What to Expect

While DIY maintenance is essential, scheduling regular professional maintenance is equally important. A licensed HVAC technician can perform more in-depth inspections and repairs beyond basic homeowner tasks, and knows where to look to spot potential problems before they become costly repairs .

  • Comprehensive System Inspection: A professional technician will thoroughly inspect your heat pump, checking for any signs of wear and tear, worn insulation, leaks, insect intrusion and other potential issues that could affect performance. They will also test the system's electrical components, refrigerant levels, and overall functionality.

  • Cleaning and Lubricating Components: Professionals have the tools and expertise to clean and lubricate components that are difficult to access, such as fan motors, bearings, and belts. This ensures that all moving parts operate smoothly and reduces the risk of breakdowns.

  • Checking and Recharging refrigerant: Low refrigerant levels can significantly reduce your heat pump's efficiency and lifespan. A technician will check and recharge the refrigerant levels if necessary, ensuring that your system operates at peak performance.

  • Testing the System's Performance: After completing the maintenance tasks, the technician will test your heat pump to ensure it operates correctly. They will check for any irregularities in performance, such as uneven heating or cooling, unusual noises.


Energy Efficiency Tips for Heat Pump Users

Maintaining your heat pump is not just about keeping it running; it's also about optimising energy efficiency. Here are some tips to help you save on energy costs while keeping your home comfortable.

  • Set the Thermostat Wisely: During the winter, set your thermostat to a comfortable temperature (around 18-22°C) while you're home, and lower it by a few degrees when you're away or sleeping. In the summer, aim for a temperature of 18-22°C. Avoid extreme temperature settings (eg. 16 deg cooling or 27 degrees heating). Setting extreme temperatures will not make your system work faster or harder to get to your desired temperature

  • Use Fan or Dehumidify mode in summer: In the summer, set your heat pump to fan or dehumidifier mode and make sure your louvres and vans are set to rotate   to create a cooling breeze These settings use less electricity than air conditioning even though dehumidify mode will still produce a chilled air - albeit a much smaller amount than when in “cool” mode. 

  • Insulate and Draught stop your Home: Proper insulation helps maintain a consistent indoor temperature, reducing the strain on your heat pump. Consider adding insulation to your attic, walls, and floors for better energy efficiency.

  • Regular filter changes: Clean  filters as recommended to maintain airflow and efficiency.

  • Draught stoppings: Address air leaks around doors, windows, and ducts to prevent your conditioned air escaping outside and wasting money. Be careful to ensure that stale, damp air has a way to escape though - a balanced ventilation (with heat exchanger) is the best way to achieve this. 

  • Take Advantage of Zoning: If your ducted heat pump system has zoning capabilities, use them to heat or cool or heat specific areas of your home. This allows you to control the temperature in different zones, reducing energy consumption by only heating or cooling the rooms you are using.

OneAir's Energy Efficiency Tips for Heat Pump Users

When to Call a Professional

While DIY maintenance is essential, some issues require the expertise of a licensed HVAC technician. Here are some signs that it's time to call a professional:

  • Your heat pump needs to be heating or cooling your home effectively.

  • You hear unusual noises coming from the unit.

  • There is a significant increase in your energy bills without a change in usage.

  • The system is short-cycling -r frequently turning itself on and off.

  • Ice is building up on the outdoor unit

  • Water leaks from the indoor unit appear on your walls or ceiling.


The Importance of Regular Heat Pump Maintenance

Regular maintenance is key to keeping your heat pump running efficiently. Neglecting maintenance can lead to decreased performance, higher energy bills, and costly repairs. By following a routine maintenance schedule, you can extend the life of your heat pump and ensure it operates at its best and uses the least amount of electricity.


The Benefits of Regular Heat Pump Maintenance Plans

Many HVAC contractors offer maintenance plans that include regular inspections and tune-ups. These plans can save you time and money in the long run by preventing significant issues and ensuring your heat pump operates efficiently.


  • Peace of Mind: With a maintenance plan, you can rest assured that your heat pump is in good hands. Regular inspections and tune-ups by a professional technician reduce the risk of unexpected breakdowns and ensure your system runs smoothly when you need it most.

  • Extended Equipment Life: Routine maintenance can significantly extend the life of your heat pump. You can avoid costly repairs and premature system replacements by addressing minor issues before they escalate.

  • Improved Energy Efficiency: A well-maintained heat pump operates more efficiently, leading to lower energy bills. Regular cleaning, lubrication, and system checks keep your heat pump running at its best, reducing energy consumption and saving you money on your power bill.


Ready to Optimise Your Heat Pump Performance?

Maintaining your heat pump is essential for optimal performance, energy efficiency, and longevity. By following a routine maintenance schedule, addressing minor issues promptly, and scheduling professional inspections, you can ensure your heat pump keeps your home comfortable year-round. Whether you're a seasoned DIYer or prefer to leave the work to a professional, taking care of your heat pump is a smart move either way. For expert maintenance by a certified HVAC technician, call us at 0800-ONEAIR.




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